Discover Your Experience at The Grimnagerie
At The Grimnagerie, we pride ourselves on providing hand crafted products that exceed the average standards. We believe quality takes time and close attention to detail, the best supplies available, and clear knowledge of our product.
Materials
Only the best
Lots of trial and error went into curating the correct materials to be used in the making of our bookmarks and other bookish accessories, finding the most optimal supplies to give optimal results. From the finish and color of metal fixtures to the lushest and most enduring tassels on the market, we feel confident the many components that go into the Grimnagerie's works are top of the line.
assembly
Piecing together many parts
Every single bookmark is individually crafted by hand in house with careful attention to every detail. With vinyl papers, adhesives, cutting machines, and hardware fitted perfectly to our specifications, the production and assembly of just one bookmark is a complicated endeavor.
Quality Assurance
Your Experience with our products
Quality is all about the customer experience and we focus a considerable amount of attention on that. We curate shipping and packaging materials that allow us to go above and beyond the expectation. Nothing is shipped that hasn't been thoroughly evaluated to meet our high standards of quality.
Finishes
The joy in the details
We understand that giving a gift can be kind of daunting and The Grimnagerie is dedicated to providing the most thoughtfully arranged packaging we can. Our black on black 8x5.5x1.5 packing box is more than enough room to add in everything we need to make it super special on arrival, from embossed closures to throwing in extras like themed vinyl stickers and information on how you can find more, we strive to maintain the level of commitment we have to the unboxing experience staying elevated.
Understanding Our Policies at The Grimnagerie
At The Grimnagerie, we are committed to providing transparent and fair policies that help you feel secure in your interactions with us. This section outlines essential guidelines and procedures, particularly regarding cancellations and refunds, ensuring you know what to expect when engaging with our services.
Cancellation Policy
We understand that plans can change, and we offer a straightforward cancellation policy to accommodate your needs. Shipments are executed at 4pm daily via USPS the next business day. Please reach out via our contact form if your order needs to be canceled for any reason and we will make sure to pull it from the mailing order.
Refund Policy
Refunds are processed promptly in accordance with our policy. If you are not satisfied with the products provided, you may request a refund within 7 days of the receiving date. Our team will review your request, and we will aim to resolve any issues in a manner that aligns with our commitment to quality and customer satisfaction.
A return shipping fee may be applied.
Service Expectations
At The Grimnagerie, we believe in setting clear expectations. When you order with us, you can anticipate professionalism and quality. We are dedicated to providing you with an exceptional experience, and we outline your purchase via email receipt, ensuring complete clarity.
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